Our policies & terms

Last updated: May 2026

Elegant Galaxy Pvt Ltd ("Elegant Galaxy", "we", "our", or "us") respects your privacy. This Privacy Policy explains what personal information we collect when you visit elegantgalaxy.in, how we use it, and the choices you have. Please read it carefully.

1. Information we collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use our website.

Information you provide

• Name, email address, and phone number when you submit an enquiry or contact form
• Distributor application details when you apply to become an authorised distributor
• Any correspondence you send us (e.g. emails, support messages)

Information collected automatically

• Browser type, device type, operating system, and IP address
• Pages visited, time spent on pages, referring URL, and clickstream data
• Cookie identifiers and similar tracking technologies (see Section 5)

We do not collect sensitive personal data such as financial information, health data, or government identification numbers through this website.

2. How we use your information

• To respond to your enquiries and provide customer support
• To process distributor applications and manage our dealer network
• To improve and personalise your experience on our website
• To send you service updates or product information you have requested
• To analyse website traffic and measure the effectiveness of our content
• To comply with legal obligations under Indian law

We do not use your personal information for automated decision-making or profiling that produces legal effects.

3. Sharing your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service providers - companies that help us operate the website and process enquiries (e.g. hosting providers, email delivery services). These parties are contractually bound to protect your information and may only use it as directed by us.
• Authorised distributors - if your enquiry relates to a product purchase or service in your region, we may refer your contact details to the relevant authorised distributor with your knowledge.
• Legal requirements - if required by law, a court order, or to protect the rights and safety of Elegant Galaxy or the public.
• Business transfers - in the event of a merger, acquisition, or sale of company assets, your information may be transferred. We will notify you via a prominent notice on our website.

4. Data retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected. Enquiry and contact form data is retained for up to 3 years unless a longer period is required by law. Website analytics data is retained in aggregated, anonymised form.

5. Cookies

We use cookies and similar technologies to operate the website and understand how visitors use it. For a full description of the cookies we use and how to manage them, please see our Cookie Policy.

6. Data security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include HTTPS encryption on all pages, restricted access to personal data within our organisation, and regular review of our data practices.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Your rights

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (to the extent applicable), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your personal information, subject to our legal obligations
• Withdraw consent where processing is based on consent
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity

To exercise any of these rights, write to us at support@elegantgalaxy.in. We will respond within 30 days.

8. Children's privacy

Our website is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted with a notice on the website for at least 30 days after the change takes effect.

11. Governing law

This Privacy Policy is governed by the laws of the Republic of India. Any disputes arising from it shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.

12. Contact us

If you have questions about this Privacy Policy or our data practices, please contact: