Frequently asked questions.

We design and manufacture LED TVs, washing machines, air coolers, and infrared cooktops for Indian homes, and have done so since 2012.

Yes - all Elegant Galaxy products are ISI certified by the Bureau of Indian Standards, meeting the highest safety and quality benchmarks in the country.

Our products are sold through authorised distributors and dealer networks in over 500 cities across India, from metros to Tier 3 towns.

Yes. Split your purchase into 3, 6, 9, or 12 monthly instalments across all major banks and credit cards at zero extra cost.

Most metro cities receive delivery within 2–4 business days. Other locations typically take 5–7 business days. All orders are fully tracked from dispatch to doorstep.

We offer a 30-day hassle-free return policy on all products. Contact our customer support team and we'll arrange a pickup and full refund.

Free expert installation is included with all large appliances including LED TVs and Washing Machines. Our trained technicians set everything up at your doorstep.

All Elegant Galaxy products carry a comprehensive 2-year manufacturer warranty covering manufacturing defects and component failures. Extended warranty plans are also available.

All repairs are handled in-house by our own factory technicians. Contact the retailer you bought from, or reach our customer care team directly, and we'll walk you through the process.

Warranty registration details are on our Warranty page - you'll need your invoice and product serial number.

Fill out our distributor application form with your business details, region, and retail experience. Our distribution team reaches out within 3–5 business days to discuss fit and terms.

Competitive margins, marketing and point-of-sale support, a dedicated distributor support line, fast pan-India logistics, and training for your sales staff.